Terms and Conditions

Check-in from 14 clock possible. Check-out until 11.00 clock
Arrivals after 19.00 clock we ask for a telefon call

Our house offers CHILDREN DISCOUNTS for children staying in their parents' room. (With 2 adults)

If the booking confirmation, the prices vary from this price list, getting the prices listed.

Our account with Raiffeisen St. Valentine on the heath,

IBAN: IT 94 J 08066 58352 000 302001004
SWIFT-BIC: rzsbit 21024

The bill can be paid in cash or by credit card (VISA, EC, MASTERCARD). Due to the high bank charges we prefer cash.

To book a specific room number or floor is not possible, but we try to fulfill your wishes. The price differences arise only by different size, location and amenities of the room. All other services are the same. The room may vary according to location (size, furnishings, with or without balcony) be equipped differently.

Our house is off to 100 meters from the ski station of the ski Haideralm

Pets:
Dogs or Kats can be taken by prior arrangement, but do not have access to the dining room and a spa. We request a blanket or basket for your 4-legged friend with you. Price € 5.00 per day without food.

Cancellation agreement:
Terms and conditions according to doc. 1341 ZGB, which apply to accommodation agreementes between Hotel Stocker and persons reserving a rooms.

1. Cancellation agreement according to doc. 1382 ZGB
The agreement can be termiated at the latest 30 days prior to the arrival date of the guest/s by Hotel Stocker with no cancellation fee due. The cancellation must be sent in writing.

If the guest or the person who booked the room cancels the reservation 20 days or less prior to the agreed arrival date then the guest is obliged to pay the following cancellation fees:

Cancellation at the latest 15 days prior to the date of arrival: 40% of the agreed total price;

Cancellation at the latest 8 days prior to the date of arrival: 60% of the agreed total price;

Cancellation less than 8 days prior to the date of arrival: 70 % of the agreed total price;

The cancellation has to be made by means of unilateral written document and has to reach the host the latest within the above mentioned periods (20, 15, 8 days) to the agreed date of arrival of the guest.

If the guest or the person who booked the room does not take the room without any cancellation then the guest/the person who booked th rooms is bliged to pay 70% of the agreed total price.

The agreed price is the price for lodging, food and other services.

Should only a number of rooms be cancelled then the cancellation and possible cancellation fees apply only to the rooms cancelled and not to the number of rooms reserved in the original booking.

2. Agreement regarding an early departure of the guest
In the case of early departure of the guest/s, the cost of the room/s and services for the days used will be charged and a 70% fee will be charged for the remaining days of unused accommodation and unused services.

3. Deposit for confirmation
The deposit is not refundable even in the case of early cancellation.